When you hire an agency, communication should be your utmost priority. It would be imperative that you understand what is going around you. The company you intend to hire should emphasize on consistent communication. Before you commit to a company, you should find out when the social media agency communicates with you and discusses the goals and progress made. Receiving a monthly report or email should not be enough. It would be imperative that the company you intend to hire should make an effort in establishing monthly and bi-monthly conference calls. It would help you have an actual conversation about your campaign.
You should also consider the ease of access for a social media agency. When you initially contacted the company you were considering, you should consider the ease of getting in touch with the agency. You should consider the time taken to gain their attention, be it hours, days or weeks. However, if it were largely challenging to get in touch with the social media agency, you should expect similar or relatively worse events to occur when you hire their services. It would be imperative that you hire an agency that would answer the phone when you email, call or call you back within a reasonable time. They should follow up with the information you requested.
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